Privacy Policy.
LUSCIOUS. respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit our website, contact us, join our waitlist, submit feedback or place an order.
Information We Collect
We may collect your name, email address, phone number, shipping address, order details, feedback, support messages and payment-status information. We also collect limited website analytics such as page views, checkout starts and engagement events. Analytics are stored using hashed session or visitor identifiers and do not intentionally store names, email addresses, payment card numbers or full addresses.
Payments
Card and wallet payments, including Apple Pay, Google Pay, Shop Pay and card payments, are processed by Shopify and its payment providers. We do not store your full card number, card security code or wallet credentials on our website.
How We Use Information
- To process orders, delivery, refunds and customer support.
- To send order updates, invoices, receipts or service messages.
- To operate fraud prevention, security checks and rate limiting.
- To understand website performance and improve the store experience.
- To send marketing only where you have opted in or where permitted by law.
Sharing Information
We share information only where needed to run the store, including with Shopify, payment processors, Cloudflare, email providers, delivery providers, analytics tools, professional advisers or authorities where required by law. We do not sell your personal information.
Storage And Security
We use reasonable technical and organisational safeguards, including HTTPS, Cloudflare security controls, protected admin access and server-side secrets. No online system is completely risk-free, but we work to limit access to information to people and services that need it.
Cookies And Analytics
Our site may use cookies, browser storage and similar technologies for checkout, analytics, security and performance. You can control cookies through your browser settings, though some checkout or security features may not work correctly if disabled.
Access, Correction And Deletion
You can contact us to request access to, correction of, or deletion of personal information we hold about you. We may need to retain some records where required for tax, fraud prevention, dispute handling or legal obligations.
International Services
Some providers we use may process or store information outside Australia. We take reasonable steps to work with reputable providers and protect personal information according to applicable privacy obligations.
Contact
For privacy questions, requests or complaints, contact [email protected]. We will try to respond within a reasonable time.